Keolis gets three years extension of the contract to operate Hyderabad Metro

(Image Copyright: Keolis)

Hyderabad, India (Urban Transport News): L&T Metro Rail Hyderabad, the concession holder of the Hyderabad Metro, has extended Keolis' contract to operate and maintain the Hyderabad Metro Rail system for another three years on March 2, 2022. The extension will take effect from November 29, 2022.

Keolis has been working with L&T since 2012 and has contributed to the continuous improvement of passenger service in terms of comfort, passenger information, safety and cleanliness, as well as the management of major events such as the very popular cricket matches. With an overall passenger satisfaction rate of 93% and a 99.5% satisfaction rate for punctuality, the Hyderabad network is now one of the best rated networks in the country.

Keolis started commercial operation of the metro in 2017. It is now the second longest in the country with 250,000 passengers per day.

The network has several specific features which make it a modern mode of transport in line with the expectations of the city's inhabitants:

• a connection to the main bus and train stations,
• services to university areas, commercial and business districts,
• operation on viaducts,
• automation and CBTC (CommunicationBased Train Control) technology to optimise train frequency in complete safety and ensure a very high level of punctuality, 
• paperless payment solutions for tickets, notably through the use of QR codes. 60% of tickets are digital.

In a city of more than 10 million people, where more than 800 new vehicles are put on the road every day, this network contributes to a reduction in travel time for people in the city, as well as to the reduction of traffic. It also helps to improve the quality of life of the city’s inhabitants by offering them a reliable, environmentally-friendly alternative in terms of shared transport.

The 69 km-long network, which was opened to the public in 2017, consists of three lines and 57 stations. It is currently used by over 250,000 passengers every day and is the country’s second largest network.

Keolis, the world leader in automated metro operation Keolis Group is involved in 10 automated metro networks, 330 km of track worldwide, making it the global leader in automated metros:

• in Lille, France, with line 1, the world’s first automated metro (1983) and line 2
• in Lyon, France, with lines D and B
• in Rennes, France, with line A and, in 2022, line B
• in London, the United Kingdom, with the Docklands Light Railway
• in Dubai, the United Arab Emirates, with the world’s longest automated metro network
• in Shanghai, China, in the district of Pujiang and at Shanghai Pudong International Airport with the circular automated metro line connecting the four terminals
• in Doha, Qatar, with the three-line network
• in Hyderabad, India, with a 69 km-long network completed in 2020
• in Abidjan, Côte d’Ivoire, where the network will be launched by 2025.

For more details, please explore the Hyderabad Metro page of Urban Transport News.