Ministry of Civil Aviation launches AirSewa 2.0 web portal and Mobile App

New Delhi (Urban Transport News): The Union Minister of Civil Aviation and Commerce & Industry, Suresh Prabhu, and Minister of State for Civil Aviation, Jayant Sinha launched the upgraded version of AirSewa 2.0 web portal and mobile app in New Delhi today. Speaking on this occasion the Civil Aviation Minister said that a need was felt for development of an upgraded version of AirSewa to provide a superior user experience with enhanced functionalities. Major improvements include features such as secure sign-up and log-in with social media, chatbot for improved travelers grievance management including social media grievances, real-time flight status, and details flight schedule. The upgrade and improved version of AirSewa operate through an interactive web portal as well as through a mobile app for both Android and iOS platforms and will offer passengers a convenient and hassle-free air travel experience. The web portal and application will help to capture air travelers’ feedback for policy interventions.

We are committed to providing a safe and comfortable air travel experience to passengers. #AirSewa 2.0 is part of our constant effort to provide world-class digital solutions to cater to the needs of the modern day air traveler and improve overall passenger convenience. @MoCA_GoI pic.twitter.com/875goMy5gO

— Suresh Prabhu (@sureshpprabhu) November 19, 2018

The Minister further added that the focus is now on improving the quality of services so that passengers who are traveling have a safe and comfortable experience. The Minister of State for Civil Aviation, Jayant Sinha, said that today five crore passengers are traveling every year and will grow exponentially in the near future. There was an urgent need of upgradation of AirSewa and systemic intervention in improving customer services. Air passengers face issues like flight delays, the problem in refunds, long queues, inadequate facilities at airports and complaints of lost baggage. The Ministry of Civil Aviation launched AirSewa web portal and mobile app in November 2016 to address this need. The AirSewa 1.0 was received well, with around 30,000 app downloads and around 75,000 web portal hits since its launch. It has helped the significant number of air passengers to get their concerns resolved with 92 % closure rate for grievance solutions. In addition to grievance redressal, AirSewa also provides real-time flight status and flight schedules.

The AirSewa 2.0 platform will cater to all the needs of air passengers. Users can get info on live flight status for all inbound/outbound flights and check for airport facilities. It will also make grievance redressal system more responsive, transparent, accountable & efficient. pic.twitter.com/abXUBXqfbG

— Suresh Prabhu (@sureshpprabhu) November 19, 2018

Further upgrades of AirSewa are also being planned which would include DigiYatra registration, airport maps, BHIM payment integration, and grievance escalation and transfer. Suresh Prabhu and Jayant Sinha also gave away the champion award to Chennai airport which saw hundred percent timely closure of grievances in one year. Secretary of Civil Aviation, Dr. Guruprasad Mohapatra and other officials of the Ministry of Civil Aviation were present on this occasion. (with PIB inputs)